Frequently Asked Questions
Everything you need to know about shopping with Cappello Fashion Company.
What is the standard shipping timeframe for orders?
We typically process orders within 1-2 business days. Standard shipping within the continental US generally takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. You can initiate a return or exchange through our online portal to receive a prepaid shipping label.
How can I track my package after it has been shipped?
Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website so you can monitor your delivery in real-time.
What payment methods do you accept?
Cappello Fashion Company accepts all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, and Google Pay.
How do I ensure I am ordering the correct size?
Each product page features a detailed 'Size Guide' button. We recommend comparing your body measurements to our specific garment dimensions to ensure the perfect fit, as sizing can vary between different styles.
Are your materials ethically sourced?
Yes, we are committed to sustainable fashion. We partner with certified suppliers who adhere to strict fair labor practices and utilize high-quality, eco-friendly fabrics wherever possible.